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Wire · opportunities

How Fujitsu is Transforming Enterprise IT With Agentic AI

16 September 2026 · By · Wire by Fusion42

Published

16 September 2026

Topic

opportunities

◆ Sectors

Enterprise Software

◆ Geography

United Kingdom

◆ Source

Read at aimagazine.com →

◆ Verified

Fusion42 · 16 September 2026 · Fusion42 review

Fujitsu has launched the Agentic Service Desk, an AI-powered voice assistant called Aurora, which autonomously resolves complex IT issues through natural voice interactions in over 50 languages, aiming to reduce employee digital friction and improve productivity in enterprises.

This Wire brief sits within Fusion42's coverage of Enterprise Software.

◆ ◆ The Wire takeaway

You can improve employee productivity by cutting IT support friction with AI that talks naturally and resolves issues autonomously. This opens a new route to embed AI into existing IT workflows without user disruption.

◆ Coverage

1 source · 16 Sep 2026

◆ Related on Wire

◆ Topics

Enterprise Softwareagentic-aivoice-aienterprise-itproductivityitsm