Wire · opportunities
How PwC hopes to hone its agentic front office approach with OpenAI
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Fusion42 · 26 August 2026 · Fusion42 review
PwC has launched AI-powered agentic front office solutions developed with OpenAI to enhance customer service and contact centre operations, achieving up to 50% interaction shift to intelligent self-service and improving customer experience. The partnership focuses on multi-modal AI interactions and accelerating enterprise adoption across sectors including retail and aviation.
This Wire brief sits within Fusion42's coverage of Enterprise Software.
◆ ◆ The Wire takeaway
You can now automate up to half of your customer interactions with agentic AI, freeing your team to focus on high-value relationships. Start integrating multi-modal AI tools like PwC's OpenAI-driven platform to boost efficiency and customer satisfaction.
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1 source · 10 Aug 2026
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