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Wire · operational-macro

Companies are deploying AI in customer experience faster than they can make it work

25 August 2026 · By · Wire by Fusion42

Published

25 August 2026

Topic

operational-macro

◆ Sectors

AI AgentsEnterprise SoftwareWorkflow Automation

◆ Source

Read at markets.businessinsider.com →

◆ Verified

Fusion42 · 26 August 2026 · Fusion42 review

A global survey reveals that while 98% of organizations have deployed AI in customer experience, only 15% effectively combine agentic AI with cross-department orchestration, causing unresolved customer issues and high operational costs.

This Wire brief sits within Fusion42's coverage of AI Agents, Enterprise Software and Workflow Automation.

◆ ◆ The Wire takeaway

You must connect AI agents and human teams across workflows to turn deployments into real results. Leaving AI isolated wastes costs and burdens your staff with manual tasks that slow your customer service.

◆ Coverage

1 source · 25 Aug 2026

◆ Related on Wire

◆ Topics

AI AgentsEnterprise SoftwareWorkflow Automationai-deploymentcustomer-experienceautomationoperational-efficiencyhybrid-workforce