Wire · opportunities
Orchestration is the new challenge for CX in the age of AI agents
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Fusion42 · 27 August 2026 · Fusion42 review
Enterprises rushing to deploy AI agents on legacy customer experience (CX) systems face orchestration challenges, lacking a shared context to coordinate AI, humans, and data seamlessly across channels, prompting a shift in strategic priority from automation to integrated AI orchestration.
This Wire brief sits within Fusion42's coverage of Enterprise Software and AI Agents.
◆ ◆ The Wire takeaway
You need to stop treating AI as a bolt-on and build integrated CX platforms that coordinate AI agents, human staff, and data fluidly across channels. This orchestration layer is where efficiency gains and customer satisfaction will now come from.
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1 source · 26 Aug 2026
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