SAP Agrees Easier Customer Switching to Avoid EU Antitrust Penalty

SAP has agreed to make it easier for customers to switch maintenance providers and exit contracts to settle EU antitrust concerns around switching costs in enterprise software. The case signals that Brussels is now enforcing competition rules around lock-in and ecosystem control in business software, not just consumer platforms. If you sell into enterprise software, switching costs are now a regulatory liability in Europe. SAP just agreed to make exit cheaper—your contract terms will face the same scrutiny, and customers will demand the same rights.