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Firstsource and Cresta partner on enterprise CX AI
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Fusion42 · 22 August 2026 · Fusion42 review
Firstsource Solutions and Cresta have partnered to deliver an integrated AI solution combining Cresta's agentic AI platform with Firstsource's operational Kairos system to provide production-ready AI deployments in enterprise customer experience operations across the US, UK, Australia, and Middle East.
This Wire brief sits within Fusion42's coverage of AI & ML.
◆ ◆ The Wire takeaway
You must combine AI tools with deep operational systems to deliver accountable AI outcomes in regulated industries. Your next move is to build or partner with teams that can integrate AI deeply into existing enterprise workflows.
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1 source · 13 Aug 2026
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