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Wire · people

Zoho CEO says SaaS is simple, AI agents are not

7 August 2026 · By · Wire by Fusion42

Published

7 August 2026

Topic

people

◆ Sectors

Enterprise Software

◆ Source

Read at indiatoday.in →

◆ Verified

Fusion42 · 29 August 2026 · Fusion42 review

Zoho CEO Mani Vembu states that while AI agents hold promise as digital workers capable of handling complex tasks with minimal human input, their mainstream adoption is slowed by the need for extensive customisation and training to fit specific business workflows, unlike simpler SaaS products which offer immediate value through self-service.

This Wire brief sits within Fusion42's coverage of Enterprise Software.

◆ ◆ The Wire takeaway

You need to rethink how your AI tools get used beyond simple deployment. Training AI agents on your workflows is the new barrier to value, not just model quality, so focus on customisation and onboarding to win customers.

◆ Coverage

1 source · 7 Aug 2026

◆ Related on Wire

◆ Topics

Enterprise Softwareai-agentssaasenterprise-softwaremainstream-adoptionworkflow-automation