Wire · operational-macro
Salesforce CEO: Predictions that AI will kill SaaS are wrong
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Fusion42 · 26 September 2026 · Fusion42 review
Salesforce CEO Marc Benioff reported a sixfold increase in agentic AI usage on its platform during Q2 2027, countering predictions that AI would reduce the need for SaaS and CRM platforms. The company is expanding its partnership with Anthropic to integrate AI capabilities into enterprise tools, highlighting growing AI adoption and strong financial performance with over $11 billion in revenue.
This Wire brief sits within Fusion42's coverage of Enterprise Software.
◆ ◆ The Wire takeaway
AI usage is driving demand for CRM and SaaS platforms, not killing them. You building AI tools for enterprise platforms face a growing market that values AI integration and flexible pricing.
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1 source · 26 Sep 2026
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