Wire · opportunities
Customer Intelligence Market Heats Up as Dovetail Launch,
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Fusion42 · 18 August 2026 · Fusion42 review
The global customer intelligence market is rapidly evolving with significant growth projected from $2.0 billion in 2022 to $14.8 billion by 2031, driven by AI integration and strategic enterprise adoption. Notable developments include Dovetail's AI-native platform launch, Diginex's acquisition of Resulticks to build an AI-powered enterprise intelligence platform combining customer insights with ESG data, and major tech players embedding intelligence directly into customer-facing workflows.
This Wire brief sits within Fusion42's coverage of AI & ML.
◆ ◆ The Wire takeaway
You must upgrade your product insights tools as customer intelligence moves from siloed analytics to embedded AI workflows. Dovetail’s model of continuous real-time feedback shows you where to start winning product-driven innovation.
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1 source · 18 Aug 2026
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