Wire · opportunities
Three weeks after Claude deal, Salesforce builds own AI model
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Fusion42 · 17 September 2026 · Fusion42 review
Salesforce introduced its own AI model Koa for CRM actions, built with Nvidia’s open Nemotron, to reduce costs while using Anthropic’s Claude for complex tasks. Despite downplaying the model’s importance in favour of context and workflows, Salesforce is strategically balancing performance and token costs with its AI Harness to optimise enterprise AI use.
This Wire brief sits within Fusion42's coverage of AI & ML, and 6 sources have reported it between 27 Aug 2026 and 16 Sep 2026.
◆ ◆ The Wire takeaway
Salesforce’s Koa model shifts AI cost strategies by reserving expensive models like Claude for complex tasks while using cheaper in-house models for simpler actions. You need to rethink AI model deployment to balance cost and capability in CRM workflows.
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6 sources · first reported 27 Aug 2026 · latest 16 Sep 2026
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