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Fusion42 · 30 July 2026 · Fusion42 review
Public complaints on social media show that diners can increasingly distinguish and criticise failures in restaurant technology, like incorrect AI information and undisclosed fees. This trend coincides with record-low public trust in tech companies, putting B2B2C tech providers' reputations at risk.
This Wire brief sits within Fusion42's coverage of Restaurant Tech.
◆ ◆ The Wire takeaway
Your B2B tech is now a consumer-facing brand. Diners are no longer just blaming restaurants for bad experiences; they're naming and shaming your payment app, your AI agent, or your review tool on social media.
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1 source · 29 Jul 2026
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