Banco Hipotecario deploys Microsoft AI agents to improve employee and customer services

Banco Hipotecario in Argentina has deployed Microsoft AI agents MAIA and DynaBot to streamline employee access to information and enhance customer service, significantly improving NPS scores and reducing case creation times by 80%. The bank transitioned from on-premises Dynamics 365 to Dynamics 365 Online as part of a cloud migration completed in 2025.

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