VA Awards $1.6B Salesforce Contract to Expand AI, Modernize Veteran Services

The VA has awarded Salesforce a $1.6 billion enterprise agreement to deploy AI-powered agents, data integration, and collaboration tools across veteran healthcare and benefits delivery, targeting a reduction in appointment scheduling from 28 days to minutes. The contract expands existing Salesforce deployments and includes Agentforce, Slack, MuleSoft, and Tableau across 170 medical centres and 1,100+ outpatient clinics serving 17 million veterans.

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