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Spencer Kook Explores How AI is Reshaping the Insurance Workforce
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Fusion42 · 2 October 2026 · Fusion42 review
Spencer Kook discusses the increasing use of AI in insurance functions like claims, underwriting, compliance, and customer service while emphasising the ongoing necessity of human oversight to manage legal and regulatory risks.
This Wire brief sits within Fusion42's coverage of Insurtech.
◆ ◆ The Wire takeaway
You must maintain strong human oversight despite AI efficiencies to avoid escalating legal risks in insurance workflows. This is your opening to build compliance safeguards that guarantee market confidence as AI adoption grows.
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1 source · 2 Oct 2026
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