Wire · operational-macro
Microsoft 365 outage credits: 7 things businesses should know about SLA claims
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Fusion42 · 13 November 2026 · Fusion42 review
Microsoft 365 outage service credits are available for businesses purchasing through the Cloud Solution Provider (CSP) program, but only direct or indirect CSP providers can submit claims on behalf of customers. Credits are prorated based on the affected service and outage duration, with specific rules varying by service and purchase channel.
This Wire brief sits within Fusion42's coverage of Enterprise Software and Cloud Infrastructure.
◆ ◆ The Wire takeaway
You must work through your Microsoft CSP provider to claim outage credits, as direct claims from customers are not accepted. Check your provider relationship and service details now to avoid missing prorated credits.
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1 source · 12 Nov 2026
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