Wire · opportunities
Drugstore chain pulls back AI assistant after receiving hundreds of customer complaints
◆ Sectors
◆ Geography
◆ Source
◆ Verified
Fusion42 · 28 August 2026 · Fusion42 review
Kinney Drugs has scaled back its AI assistant 'Burt' after hundreds of customers reported issues including incoherent calls, incorrect dosages, and missed prescription notifications. The company will revert to a traditional phone system for inbound calls and keep the AI for outbound texts only with patient opt-in.
This Wire brief sits within Fusion42's coverage of Healthtech Infrastructure, and 3 sources have reported it.
◆ ◆ The Wire takeaway
Your healthtech AI that handles patient communications just hit a limit in user trust and reliability. Expect growing scrutiny on AI accuracy and privacy before you scale similar tools in clinical communication.
◆ Coverage
3 sources · 8 Aug 2026
◆ Related on Wire
◆ Topics