Wire · opportunities
SupportNinja Acquires Aventus For AI-Native Ecommerce CX
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Fusion42 · 5 November 2026 · Fusion42 review
SupportNinja acquired Aventus to launch Aventus by SupportNinja, an AI-native customer experience practice aimed at ecommerce and direct-to-consumer brands using platforms like Shopify, Gorgias, and Zendesk. The combined offering enhances AI-powered CX management with human oversight, preparing ecommerce brands for increased holiday volume and scaling CX operations into 2027.
This Wire brief sits within Fusion42's coverage of E-commerce.
◆ ◆ The Wire takeaway
You now have a new AI-native CX option combining automation with human agents that scales holiday demand without a platform switch. Ecommerce CX founders can lean on this outsourced solution to handle routine queries while focusing staff on sales-driving conversations.
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1 source · 5 Nov 2026
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