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Time to get real about outcome-based pricing - can Genpact change the AI risk-reward ...
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Fusion42 · 4 September 2026 · Fusion42 review
Genpact is pioneering an outcome-based pricing model for agentic AI SaaS offerings, shifting pricing risk from customers to Genpact by charging based on business outcomes rather than usage or seats. This model aims to make AI adoption more predictable and value-focused for enterprise clients by leveraging Genpact's deep process cost data and process automation expertise.
This Wire brief sits within Fusion42's coverage of Enterprise Software.
◆ ◆ The Wire takeaway
You face a new pricing model where Genpact assumes the AI cost risk by charging you only for outcomes. This opens a customer-access path that challenges traditional usage or seat-based fees and could force you to rethink your SaaS pricing approach this quarter.
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1 source · 4 Sep 2026
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