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Microsoft 365 outage: you may get money off your bill if you use it for work, but you'll have to ...
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Fusion42 · 13 November 2026 · Fusion42 review
Microsoft 365 suffered a major outage affecting key services including Outlook, Teams, Exchange Online, and Copilot on November 12, 2026. Business customers may claim service credit through Microsoft by submitting a support request referencing the incident IDs and detailing their outage experience, but automatic credits are not guaranteed.
This Wire brief sits within Fusion42's coverage of Enterprise Software.
◆ ◆ The Wire takeaway
Your business software may be eligible for billing credits after Microsoft’s outage, but you need to actively claim them with detailed reports. Open a support ticket now to recover funds and document impact before your window closes.
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1 source · 13 Nov 2026
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