Many AI Customer Service Chatbots May Already Break the Law, Former Regulators Warn

A joint issue brief from former US regulators warns that many AI chatbots used in customer service may already break state and federal laws by giving false information, blocking access to human agents, or failing to solve problems. It urges state enforcers and private plaintiffs to use existing legal authority to hold companies accountable and recommends auditing chatbots, requiring easy human contact, and increased funding for state regulators.

This Wire brief sits within Fusion42's coverage of Enterprise Software.