Wire · opportunities
OutboundIQ's Ryan Shatzkamer Releases Open-Source Tool That Builds Genesys Cloud ...
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AI & ML
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United States
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Fusion42 · 25 August 2026 · Fusion42 review
Ryan Shatzkamer of outboundIQ released genesys-mcp, an open-source AI tool that lets Genesys Cloud administrators build and publish call flows using plain English with human approval for deployment, enhancing efficiency and documentation.
This Wire brief sits within Fusion42's coverage of AI & ML.
◆ ◆ The Wire takeaway
You can cut call flow build time drastically by handing AI your instructions in plain English, but you must integrate strong human approval controls to keep your system safe and precise.
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1 source · 24 Aug 2026
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AI & MLai-assistantcontact-centregenesys-cloudopen-sourceworkflow-automation